Effective 1/1/26

At Grow, we want every member to get the very best support. These rules explain how Grow membership works and what you can expect from us, as well as what we ask from you.

By joining Grow, you agree to these rules as part of your membership.

As a Grow member, you’ll be part of a supportive community designed to help you make long term, lasting changes

We’ll do everything we can to support you to become happier, healthier, fitter and slimmer, using the Grow plan and weekly group support.

You’ll always be treated with respect, kindness and care. Grow groups are welcoming, supportive spaces where everyone is encouraged and supported.

We’re committed to keeping Grow groups open 52 weeks of the year and will only ever close a group in exceptional circumstances. If your usual Lifestyle Coach is unable to run a group, for example due to holiday or illness, we’ll make sure the group is run by someone who can continue to support you using Grow’s methods.

If a Grow group ever needs to close permanently, you’ll have the option to move to another Grow group or transfer your membership to Grow’s digital only service.

We’ll keep your personal information private and secure and use it only in line with data protection law and Grow’s Privacy Policy.

By joining Grow, you’re committing to following the Grow plan and attending group regularly so you can get the support Grow is built around.

You agree to treat other members with respect and to follow these rules so that everyone can feel supported and comfortable in group.

Grow Lifestyle Coaches are self employed freelance coaches who work with Grow on a freelance basis.

They run their own groups and support members using the Grow plan, systems and standards.

Grow Head Office supports Lifestyle Coaches and sets standards for how Grow groups operate, but does not manage the day to day running of individual groups.

Grow groups are built around weekly support.

By joining Grow, you’re committing to attending a weekly group to get the help, encouragement and accountability that support your progress.

If you’re unable to attend your usual group, you’re welcome to attend another Grow group instead.

If you’re unable to attend any group, you can weigh in at home using the Grow web app at:

members.growwithkieron.co.uk

If you choose not to attend group or weigh in, we won’t be able to give you the help, support and guidance that Grow is built around.

To keep Grow groups safe, welcoming and supportive for everyone, we ask all members to treat others with respect and consideration. We reserve the right to refuse or withdraw membership if behaviour is disruptive, inappropriate or goes against Grow’s values.

To help keep Grow groups welcoming, supportive and positive for everyone, we ask all members to:

• Treat others with respect and consideration

• Support fellow members

• Think about the changes they want to make each week

• Set personal goals that support their progress

We reserve the right to refuse or withdraw membership if behaviour is disruptive, inappropriate or goes against Grow’s values.

When you weigh in at group, please check your weight on the digital scales.

If there’s ever a difference between the reading on the scales and the weight recorded, please let us know as soon as possible so we can update our records.

Grow membership costs £25 per month and is paid by monthly subscription using the card details you provide.

Your first payment is taken on the day you join. After this, payments are taken automatically each month on the same date.

When you join Grow, you’re committing to a minimum membership period of three months (90 days).

After the minimum three month period, your membership and payments will continue automatically each month unless you choose to cancel.

You must be 18 years or older to take out a Grow membership.

From time to time, Grow may change membership prices. If this happens, we’ll always let you know in advance and give you the opportunity to cancel if you do not wish to continue at the new rate.

If you wish to cancel your Grow membership after completing the minimum three month period, you must speak directly to your Lifestyle Coach. You may be asked to telephone your Lifestyle Coach.

One full calendar month’s notice is required. Your membership and payments will continue during the notice period.

If your account falls into arrears, we cannot bring your membership to a close.

Cancellations cannot be accepted in any other way.

If a payment is unsuccessful, we will automatically retry it for up to 7 days.

During this time, we’ll try to contact you, as we understand that payment issues can happen from time to time.

If the payment remains unsuccessful after 7 days and we haven’t heard from you, a £10 late payment fee will be added to your account and your membership will be paused. While your account is paused, you won’t be able to attend group.

Once the outstanding payment and late payment fee have been cleared, your membership will be reactivated.

If payment is still outstanding after 14 days, we may need to take further steps to recover the arrears. If this happens, we’ll write to you to explain the process. Additional costs may be added.

When you reach your Lifestyle Weight and maintain it for four weeks, you’ll become a Lifestyle Member.

Lifestyle Membership allows you to continue attending group for ongoing support and accountability and is charged at the standard Grow membership rate.

To remain a Lifestyle Member, you’ll need to:

• stay within 5 lbs of your Lifestyle Weight

• weigh in at group at least once every four weeks

Time away, including holidays, counts as part of this four week period.

If you move outside the 5 lb range, you’ll have a four week grace period to return to your Lifestyle Weight. If it takes longer than four weeks, you’ll continue as a standard member until you return to range.

If you reach your Lifestyle Weight and decide to lose more weight, your new goal must be at least 7 lbs lower. While working towards this new goal, you’ll continue as a standard member.

If you reach an unhealthy weight by choosing the lowest acceptable Lifestyle Weight, we’ll let you know and support you back to a healthy weight.

If you haven’t returned to a healthy Lifestyle Weight after four weeks, we’ll recommend that you speak with your healthcare team. We reserve the right to withdraw membership to ensure you receive the most appropriate help and support.

As a Grow member, you’re responsible for making sure there aren’t any medical or health reasons why you shouldn’t lose weight or become more active.

If you’re unsure, please check with your GP or healthcare team before starting and always follow their advice.

If you ever feel unwell while exercising, stop the activity straight away and seek medical advice.

Please let us know:

• if you have, or have had, an eating disorder

• if you’ve had weight loss surgery

• if you are pregnant or breastfeeding

• if you are using weight loss medication

• if you have diabetes or any other medical condition that may affect your weight loss
  

This helps us make sure you receive safe and appropriate support.

To protect members’ privacy, photos and videos must not be taken during group sessions.

We’ll always ask your permission before taking or sharing photographs or videos, for example, when you reach your Lifestyle Weight.

If you ever have concerns about the service being provided or the way a group is run, please speak to your Lifestyle Coach first and they’ll do their best to resolve things.

If you remain unhappy, you can contact Grow Head Office:

📞 0330 043 0683

📧 members@growwithkieron.co.uk

All Grow with Kieron materials are the property and copyright of K.A.M Gough Limited.

They must not be copied, shared or reproduced in whole or in part without written permission. Any breach of copyright will be pursued.

If you join online, your membership begins when your payment is successfully processed and your account has been set up. If a payment fails at sign-up, access may be delayed until payment details are updated and the payment is successfully completed.

From time to time we may run introductory offers, joining fee offers, or a free period. If an offer includes a free or reduced period, this will be explained clearly when you sign up.

Unless stated otherwise at sign up, any offer period will convert to the standard paid membership automatically at the end of the offer.

If you do not want the membership to continue after an offer period, you must cancel in line with the cancellation section below, and within any minimum membership period that applies.

Some members choose to use Grow through our digital only service. This provides access to digital support and tools without attending an in person group. As a digital only service, once you pay for your memebrship there is no colling off period or refund.

If you move from group membership to digital only membership, or join digital only, your membership will continue by subscription unless cancelled in line with the cancellation section below.

Some features and support options may differ between in person groups and digital only membership and will be explained when you sign up or switch.

These rules sit alongside your Grow Membership Agreement and apply to all Grow members.