Question 1

Grow Membership Rules and Important Information

Accepted Answer

Effective 6/4/26

At Grow, we want every member to get the very best support. These rules explain how Grow membership works and what you can expect from us, as well as what we ask from you.

By joining Grow, you agree to these rules as part of your membership.

Question 2

Our commitment to you

Accepted Answer

As a Grow member, you’ll be part of a supportive community designed to help you make long term, lasting changes

We’ll do everything we can to support you to become happier, healthier, fitter and slimmer, using the Grow plan and weekly group support.

You’ll always be treated with respect, kindness and care. Grow groups are welcoming, supportive spaces where everyone is encouraged and supported.

We’re committed to keeping Grow groups open 52 weeks of the year and will only ever close a group in exceptional circumstances. If your usual Lifestyle Coach is unable to run a group, for example due to holiday or illness, we’ll make sure the group is run by someone who can continue to support you using Grow’s methods.

If a Grow group ever needs to close permanently, you’ll have the option to move to another Grow group or transfer your membership to Grow’s digital only service.

We’ll keep your personal information private and secure and use it only in line with data protection law and Grow’s Privacy Policy.

Question 3

Your commitment as a member

Accepted Answer

By joining Grow, you’re committing to following the Grow plan and attending group regularly so you can get the support Grow is built around.

You agree to treat other members with respect and to follow these rules so that everyone can feel supported and comfortable in group.

Question 4

About your Lifestyle Coach

Accepted Answer

Grow Lifestyle Coaches are self employed freelance coaches who work with Grow on a freelance basis.

They run their own groups and support members using the Grow plan, systems and standards.

Grow Head Office supports Lifestyle Coaches and sets standards for how Grow groups operate, but does not manage the day to day running of individual groups.

Question 5

Attending group and support

Accepted Answer

Grow groups are built around weekly support.

By joining Grow, you’re committing to attending a weekly group to get the help, encouragement and accountability that support your progress.

If you’re unable to attend your usual group, you’re welcome to attend another Grow group instead.

If you’re unable to attend any group, you can weigh in at home using the Grow web app at:
members.growwithkieron.co.uk

If you choose not to attend group or weigh in, we won’t be able to give you the help, support and guidance that Grow is built around.

To keep Grow groups safe, welcoming and supportive for everyone, we ask all members to treat others with respect and consideration. We reserve the right to refuse or withdraw membership if behaviour is disruptive, inappropriate or goes against Grow’s values.

Question 6

Community expectations

Accepted Answer

To help keep Grow groups welcoming, supportive and positive for everyone, we ask all members to:

Treat others with respect and consideration
Support fellow members
Think about the changes they want to make each week
Set personal goals that support their progress

We reserve the right to refuse or withdraw membership if behaviour is disruptive, inappropriate or goes against Grow’s values.

Question 7

Weighing in

Accepted Answer

When you weigh in at group, please check your weight on the digital scales.

If there’s ever a difference between the reading on the scales and the weight recorded, please let us know as soon as possible so we can update our records.

Question 8

Membership and payments

Accepted Answer

Grow membership costs £25 per month and is paid by monthly subscription using the card details you provide.

Your first payment is taken on the day you join. After this, payments are taken automatically each month on the same date.

When you join Grow, you’re committing to a minimum membership period of three months (90 days).

After the minimum three month period, your membership and payments will continue automatically each month unless you choose to cancel.

You must be 18 years or older to take out a Grow membership.

From time to time, Grow may change membership prices. If this happens, we’ll always let you know in advance and give you the opportunity to cancel if you do not wish to continue at the new rate.

Question 9

Late Payments and Arrears Policy

Accepted Answer

At Grow, we want everything to run smoothly so you can focus on becoming happier, healthier, fitter and slimmer.

From time to time, a payment may not go through. This can happen for lots of reasons and in most cases it is quickly resolved. If we are unable to take your membership payment, we will automatically retry it over the next few days and we will send you a message to let you know.

We will also send you a link so you can update your card details. Once your details are updated, everything will continue as normal.

If your payment does not go through, it is your responsibility to make sure it is brought up to date.

The easiest way to do this is by using the link we send. If you are unsure what has gone wrong or need any help, you can reply to our message or call us on 0330 043 0683  and we will talk you through it.

If your payment has still not been successful after 7 days, a £10 late payment fee will be added to your account and your membership will be paused until your account is up to date. We always try to avoid this by contacting you early and giving you time to resolve things.

If your account remains unpaid, your membership may be closed. Any outstanding balance will still need to be paid. This may include your contractual notice period, where applicable.

If we do not receive payment or hear from you, your account may be passed for further recovery action. We will always contact you before this step is taken.

If you are having difficulty making a payment, please let us know as soon as possible. The sooner we hear from you, the more we can help.

A quick reminder

•	We will retry your payment and contact you if it fails
	•	You will receive a link to update your card details
	•	After 7 days, a £10 late payment fee will be added and your membership will be paused
	•	Your account must be brought up to date to continue your membership
	•	If unpaid, your account may be closed and the balance will still be owed

Need help?

We understand that sometimes things don’t go to plan. Always get in touch with our Member Support Team.

You can:
	•	Reply to any message from us
	•	Call us on 0330 043 0683

Question 10

Recovery process if your account remains in arrears

Accepted Answer

At Grow, we always aim to resolve any outstanding balances quickly and fairly.

If your account falls into arrears and remains unpaid, we will contact you to give you the opportunity to bring your account up to date. This includes messages, emails and reminders, so you have every chance to resolve things before any further action is taken.

If we do not receive payment or hear from you, your membership may be closed and the outstanding balance will remain due. This balance may include any unpaid membership fees, your contractual notice period where applicable, and any late payment fees applied in line with your agreement.

Before any legal action is taken, we will send you a formal Letter of Claim. This is an important document and will set out:

•	The total amount owed
	•	How the balance has been calculated
	•	What you need to do next
	•	A clear deadline to respond

You will be given time to reply to the Letter of Claim. During this time, you can:

•	Make payment in full
	•	Contact us to discuss your account
	•	Raise any questions about the balance

If we do not receive payment or a response within the time given, we may begin legal proceedings through HM Courts and Tribunals Service to recover the debt.

If a claim is issued and remains unpaid, a County Court Judgment may be registered against you. This can have an impact on your credit file and may affect your ability to obtain credit in the future.

If legal action is taken, additional costs may be added to the amount owed where applicable. These may include:

•	Late payment fees applied in line with your membership terms
	•	Administrative costs relating to recovery
	•	Court fees charged by HM Courts and Tribunals Service
	•	Fixed legal costs permitted under the court process

These costs will increase the total balance owed.

We always recommend resolving any outstanding balance as early as possible to avoid additional charges and formal action.

If you are experiencing financial difficulty, please let us know as soon as possible. The sooner we hear from you, the more we can help and look at a way forward.

You can reply to any message or call us on 0330 043 0683.

We are here to help you resolve things quickly and fairly.

Question 11

Refunds for One Off Purchases

Accepted Answer

From time to time, Grow may sell tickets for events, recipe books, merchandise, clothing or other one off products and services.Where a refund has been agreed by Grow, refunds will be made to the original purchaser using the original payment method.For cash purchases, refunds will be made in cash directly to the original purchaser. We may ask you to provide proof of identity and sign to acknowledge receipt before the refund is issued.For card payments, refunds will be returned to the original payment card wherever possible.Refunds will not be made to a third party or transferred to a different payment method unless Grow is required to do so by law.Where a member or customer is unable to collect a cash refund in person, Grow will consider reasonable alternative arrangements on a case by case basis. Any alternative arrangement must still allow Grow to verify the identity of the original purchaser and obtain confirmation that the refund has been received.Nothing in this section affects your statutory rights under consumer law.

Question 12

Cancelling your membership

Accepted Answer

To make any changes to your subscription, we’ll need to speak with you directly.

Please call our Member Support Team on 0330 043 0683 to give your notice.

Our lines are open Monday to Friday, 10am to 5pm. We are a very small team so If we’re unable to answer, please leave a message and we’ll call you back within 72 hours.

We won’t be able to make any changes to your membership until we’ve spoken with you due to GDPR.

Here is a quick reminder of how our cancellation process works, as shown when you joined and which is located in the back of your member booklet.

You can give 30 days’ notice once your initial three-month (90 days) commitment has been completed. For example, if your membership started on 1st January, you would be able to give 30 days’ notice from 1st April.

Your membership account must not be in arrears.

We’re unable to stop any payments due within seven days of receiving your notice.

As part of our membership agreement, no refunds will be issued if you have paid in advance and decide to cancel your membership during this time.

Question 13

Cancelling your payments with your bank

Accepted Answer

At Grow, we understand that sometimes circumstances change and you may decide to end your membership. To keep things fair and consistent for all members, we have a clear cancellation process that must be followed.

Cancelling your payment directly with your bank or card provider does not cancel your Grow membership.

Your membership is a rolling agreement and continues until notice is given in line with our cancellation policy. This means that if payments are stopped at the bank without following the correct process, your membership remains active and charges will still be due.

To cancel your membership, you must speak directly with a member of the Grow team. This allows us to:

•	Confirm your details
	•	Explain your notice period
	•	Make sure everything is processed correctly

Once we have spoken with you, your notice will be applied and your membership will be brought to a close in line with your agreement.

If payments are cancelled at the bank without notice being given:

•	Your membership will remain active
	•	Your account may fall into arrears
	•	Any missed payments will still need to be paid
	•	Your cancellation period will still apply

If the account is not brought up to date, it may be passed for further recovery action.

We always recommend getting in touch with us first so we can handle everything properly for you and avoid any unnecessary charges or disruption to your membership.

If you would like to cancel or discuss your membership, please call us on 0330 043 0683. If we are unable to answer, leave a message and we will call you back.

We are here to help and make the process as simple as possible.

Question 14

Reaching your Lifestyle Weight

Accepted Answer

When you reach your Lifestyle Weight and maintain it for four weeks, you’ll become a Lifestyle Member.

Lifestyle Membership allows you to continue attending group for ongoing support and accountability and is charged at the standard Grow membership rate.

To remain a Lifestyle Member, you’ll need to:

stay within 5 lbs of your Lifestyle Weight
weigh in at group at least once every four weeks

Time away, including holidays, counts as part of this four week period.

If you move outside the 5 lb range, you’ll have a four week grace period to return to your Lifestyle Weight. If it takes longer than four weeks, you’ll continue as a standard member until you return to range.

If you reach your Lifestyle Weight and decide to lose more weight, your new goal must be at least 7 lbs lower. While working towards this new goal, you’ll continue as a standard member.

If you reach an unhealthy weight by choosing the lowest acceptable Lifestyle Weight, we’ll let you know and support you back to a healthy weight.

If you haven’t returned to a healthy Lifestyle Weight after four weeks, we’ll recommend that you speak with your healthcare team. We reserve the right to withdraw membership to ensure you receive the most appropriate help and support.

Question 15

Health conditions

Accepted Answer

As a Grow member, you’re responsible for making sure there aren’t any medical or health reasons why you shouldn’t lose weight or become more active.

If you’re unsure, please check with your GP or healthcare team before starting and always follow their advice.

If you ever feel unwell while exercising, stop the activity straight away and seek medical advice.

Please let us know:

if you have, or have had, an eating disorder
if you’ve had weight loss surgery
if you are pregnant or breastfeeding
if you are using weight loss medication
if you have diabetes or any other medical condition that may affect your weight loss

This helps us make sure you receive safe and appropriate support.

Question 16

Privacy and photographs

Accepted Answer

To protect members’ privacy, photos and videos must not be taken during group sessions.

We’ll always ask your permission before taking or sharing photographs or videos, for example, when you reach your Lifestyle Weight.

Question 17

Joining online, activation and access

Accepted Answer

If you join online, your membership begins when your payment is successfully processed and your account has been set up. If a payment fails at sign-up, access may be delayed until payment details are updated and the payment is successfully completed.

Question 18

Digital only membership

Accepted Answer

Some members choose to use Grow through our digital only service. This provides access to digital support and tools without attending an in person group. As a digital only service, once you pay for your memebrship there is no colling off period or refund.

If you move from group membership to digital only membership, or join digital only, your membership will continue by subscription unless cancelled in line with the cancellation section below.

Some features and support options may differ between in person groups and digital only membership and will be explained when you sign up or switch.

Question 19

Any concerns

Accepted Answer

If you ever have concerns about the service being provided or the way a group is run, please speak to your Lifestyle Coach first and they’ll do their best to resolve things.

If you remain unhappy, you can contact Grow Head Office:

📞 0330 043 0683
📧 members@growwithkieron.co.uk

Question 20

Updating our terms and conditions

Accepted Answer

From time to time, we may update our membership terms to reflect changes in our services, policies, or legal requirements. When we do, the latest version will always be available on our website.

By continuing your membership with Grow, you agree to the most up to date terms, which apply automatically from the date they are published. We recommend checking our terms occasionally so you are always aware of the current version.

Question 21

Copyright

Accepted Answer

All Grow with Kieron materials are the property and copyright of K.A.M Gough Limited.

They must not be copied, shared or reproduced in whole or in part without written permission. Any breach of copyright will be pursued.

Question 22

Introductory offers, joining offers and free periods

Accepted Answer

From time to time we may run introductory offers, joining fee offers, or a free period. If an offer includes a free or reduced period, this will be explained clearly when you sign up.

Unless stated otherwise at sign up, any offer period will convert to the standard paid membership automatically at the end of the offer.

If you do not want the membership to continue after an offer period, you must cancel in line with the cancellation section below, and within any minimum membership period that applies.

Question 23

A final note

Accepted Answer

These rules sit alongside your Grow Membership Agreement and apply to all Grow members.

Creating a fair and safe environment for
all our members
How Grow with Kieron creates the best member service

Frequently asked questions

Grow Membership Rules and Important Information

Our commitment to you

Your commitment as a member

About your Lifestyle Coach

Attending group and support

Community expectations

Weighing in

Membership and payments

Late Payments and Arrears Policy

Recovery process if your account remains in arrears

Refunds for One Off Purchases

Cancelling your membership

Cancelling your payments with your bank

Reaching your Lifestyle Weight

Health conditions

Privacy and photographs

Joining online, activation and access

Digital only membership

Any concerns

Updating our terms and conditions

Copyright

Introductory offers, joining offers and free periods

A final note

Creating a fair and safe environment for all our members How Grow with Kieron creates the best member service

Frequently asked questions

Grow Membership Rules and Important Information

Our commitment to you

Your commitment as a member

About your Lifestyle Coach

Attending group and support

Community expectations

Weighing in

Membership and payments

Late Payments and Arrears Policy

Recovery process if your account remains in arrears

Refunds for One Off Purchases

Cancelling your membership

Cancelling your payments with your bank

Reaching your Lifestyle Weight

Health conditions

Privacy and photographs

Joining online, activation and access

Digital only membership

Any concerns

Updating our terms and conditions

Copyright

Introductory offers, joining offers and free periods

A final note

Creating a fair and safe environment for
all our members
How Grow with Kieron creates the best member service