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Creating a fair and safe environment for
all our members

How Grow with Kieron creates the best member service

Grow with Kieron's Community Rules

Effective date 01/09/2021

We at Grow want you to know that as part of our Community and groups, you will:

Treat everyone with respect

Support other members

Think about the changes you want to make each week

Set your own goals


Are Everyday Balance and Everyday Count safe to follow?

We are confident that the Grow plans are safe and healthy. We have used the latest NHS guidance, including the Eatwell Guide, to ensure you are not cutting out any vital food groups, vitamins, minerals and nutrients. 


By utilising Grow with Kieron services, you acknowledge that our food plans are not aimed at diagnosing, treating, prescribing or curing any medical conditions. Instead, the published food plans guide you and provide advice to complement and support your fitness and weight loss goals.


All members should ensure there are no medical or health reasons that should stop you from losing weight or becoming more active. If in doubt, please check with your healthcare team.


If you have an eating disorder or may have had an eating disorder in the past, please let us know and consult your healthcare team for advice.


Please let us know if you've had weight loss surgery. We also ask that you get approval from your healthcare team that it's appropriate for you to attend a weight loss Group. 


Pregnancy and Breastfeeding

If you are pregnant or breastfeeding, please seek advice from your midwife or healthcare team as there may be specific vitamins and/or minerals that need to be included in your diet. 



If you have diabetes, please let us know before you join. In addition, it would be best to keep your diabetes healthcare team informed of your weight loss progress, as they may want to adjust your medication. Again, always follow the advice of your healthcare professionals. 

What happens if I can't make it to a Grow Group one week?

If you can't attend your Group, we will be more than happy to help you through one of our online Groups to help keep your weight loss on track. 


I have a holiday, how will my subscription work?

We have automatically added holidays into your Grow membership. We do this by you paying your subscription monthly, not weekly. This means that you only pay for 48 weeks of the year, not 52.  


What happens if I don't attend for several weeks?

We hope you can come to a Group every week, but if you can’t make it due to exceptional circumstances, e.g. being admitted to hospital or family bereavement, we will (at our discretion) suspend or refund your fees for the weeks missed. 


Your subscription will continue monthly as detailed. If you wish to cancel your subscription, please read our cancellation policy on the website. 



Your membership is a subscription based service. Please note that:

1. These terms only apply to subscriptions taken out directly via our website (the "Site"). 

2. You must be at least 18 years old to take out a subscription.

3. Grow aims to promptly process your subscription. However, we do not guarantee that your subscription will be activated by any specified date/time. 


By submitting your payment and other subscription details, you are making an offer to buy a subscription. We will only accept your offer and form a contract with you when we have successfully verified your payment details. At this point, we will provide you with access to your subscription.  


We reserve the right to reject any offer at our discretion, for any or no reason. If you purchase a subscription for a third party a ‘Gift Subscription,’ it will expire at the end of the subscription period. Therefore, you will be responsible for managing all aspects of the Gift Subscription. 

Prices and Payment

(a) If you are a new customer, you may receive a 'free trial' or 'introductory offer' as part of your subscription. When the free trial or introductory offer finishes, your subscription will automatically start at the price quoted on the Site during the sign-up process. Should you decide that you do not wish to continue with your membership, you must cancel said membership before the end of the trial period. (See cancellation notes).  


(b) You agree to pay the price at the rate notified to you when you take out your subscription. We may modify the price of any subscription, remove and/or offer certain other subscription services from time to time. We will always tell you in advance of any increase in the cost of your subscription and offer you an opportunity to cancel your membership if you do not wish to pay the new amount.  

(c) In addition to the subscription fees due to us, you are responsible for paying any internet connection or other telecommunications charges that you may incur by accessing the service or using the services available on it. For example, your mobile network operator may charge you for data or roaming services.

(d) If we discover an error in the prices listed on the Site, we will inform you and give you the option of continuing to purchase the subscription at the correct price or cancelling your order. If we cannot contact you using the contact details you provided, we will treat the order as cancelled. 


Payments and Cancellations

(a) Unless you purchased a Gift Subscription, your subscription will be taken automatically at the same date each month using the payment method you have chosen.  

(b) If you took out a subscription with a 'free trial' or 'introductory offer', you may cancel the subscription at any time before the trial period or offer period expires. Unless you cancel before the end of this period, your subscription will automatically continue as a paid-for subscription. 

(c) You agree that your subscription will begin as soon as we send email confirmation. You will not have the right to cancel the subscription within the active subscription period of three months, save for any 'free trial' you might be entitled to (see above).  

(d) Gift Subscriptions cannot be cancelled. All other subscriptions may be cancelled at any time, but the cancellation will only take effect at the next payment date. There are no refunds for unused parts of your subscription.


How to cancel

To cancel your subscription you must have completed three months or three payments and will need to complete the cancellation form and follow the policy on our website, plus provide 30 days notice. We cannot accept cancellations in any other way.


I have reached my Lifestyle Weight.

Congratulations! To help you maintain your weight loss for life, once you reach your goal weight you pay a reduced fee of £10 per month. We call it Lifestyle Membership. 


Why is there a charge for Lifestyle Membership? 

After years of work, we know that once a member achieves their goal weight, they often stop attending a Group. They then stop weighing weekly and start to regain weight quickly.


You will pay the reduced fee as long as you stay within 5lbs either way of your goal weight. We'll ask you to weigh in each time you attend to keep an eye on that all-important goal weight. 


If you do move outside of the 5lb goal range, don't worry, it's all part of the journey and you will have a four week grace period to move back inside your goal range. 


If it takes you a little longer than four weeks to return to your goal range, we'll ask you to begin paying your standard fee again, as you did before becoming a goal member. 


Social Media Policy

Our Facebook support groups are only for current members on an active subscription. These groups are in addition to your membership. We reserve the right to remove a member from these online support groups if they do not display respect and kindness to other members. If you are removed, we will let you know the reasons why. However, your membership may still be valid. 


Setting a new lower goal weight: 

If you reach your goal weight and decide you'd like to lose more weight, you can set a new goal weight. Unless you'd like to fine-tune your very final goal weight by a pound or two, we ask that your new goal be at least 7lbs lower than your last one. 


While you're getting there, we'll ask you to pay the standard fee to provide the support you need in a Grow Group to keep you committed and heading toward your new weight loss goal.


If you reach an unhealthy weight by choosing the lowest acceptable goal weight, we have a duty of care to let you know and support you back to a healthy weight. 


If, after four weeks, you haven't returned to your healthy goal weight, our concern will be for your ongoing health and wellbeing. So we'll recommend you speak with your healthcare team, and we reserve the right to withdraw your membership to ensure you're getting the most suitable help and support as you return to a healthy weight.


A few more details

We will use your personal information to help you lose weight and then maintain your weight loss – and this information will always be kept safe and private. 


We ask that you don't take photos or record videos in a Grow Group to protect members' privacy. We will ask your permission before taking photographs or videos (for example, when you achieve your goal weight) and publicly share them.


Each week, as you get weighed, please confirm your weight change by looking at the digital scales. If there's ever a discrepancy between the reading and the weight recorded in your book, please let us know so we can correct our records. We wouldn't want to get it wrong. 


We reserve the right to refuse or cancel membership to make sure our Grow Groups are the best they can be, full of fun, safe from judgement, welcoming and inspiring.


While we endeavour to keep Groups open 52 weeks of the year, we reserve the right to close a Group at any time, without liability to the member or the company.


We hope you're excited to get started. If you have any other questions, please do chat with us. Good luck!

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