Grow with Kieron's Privacy Policy

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Effective date 01/12/2021

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We are dedicated to protecting the privacy of those who visit our Website and use our services. This Privacy Policy explains how we collect your Personal Data on our Website or through our services, how we protect such data, and the rights you have concerning the use of such data. Please read this Privacy Policy carefully.If anything is unclear or you have questions, please don’t hesitate to contact the Data Protection Officer.

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Our Privacy Policy

We take your privacy very seriously and so should you. So please read this Privacy Policy to understand how we handle your personal information and how we keep that information secure.

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Whether you’re an digital member or a member of one of our groups, or you’re visiting our website for the first time, we want you to know that your personal information is important to us and we value the trust you put into Grow with Kieron to deliver the best service and support to help you succeed with your goals.

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We want to help you get the most from Grow with Kieron and we use your personal information to provide you with the services most relevant to you.

 

At Grow with Kieron, we’re committed to maintaining confidentiality and protecting your privacy, and this Privacy Policy explains why we need your personal information, what we do with that personal information, and how we ensure it’s kept safe and secure.

We explain the ways in which your personal data is used if you’re:

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• a member of one of our groups

• a group member using website and apps

• a Grow with Kieron Digital member

• a visitor to our website and app

 

Who is Grow with Kieron?

Grow with Kieron is the trading name of K.A.M Gough Limited. Company number 12537642.

Registered office: 36 Commercial Street, Tredegar, Wales, NP22 3DJ.

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Grow with Kieron group is the company you should contact if you have queries. It’s this company that is responsible for making sure your personal information is kept appropriately, safely and securely.

As a business, Grow with Kieron has responsibilities for looking after your personal information. All our employed staff with access to your personal information are trained and aware of their responsibilities for the safe processing of your personal information.

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Our group services

Grow with Kieron is an independent company and is not affiliated with any company with similar interests or business activities. Grow with Kieron coaches employed or self-employed are responsible for collecting and processing your personal information and any data needed to provide you with their services.

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Grow with Kieron as a business and your Coach have responsibilities for looking after your personal information. All our Coaches are trained and aware of their responsibilities for the safe processing of your personal information.

For the purposes of this Privacy Policy, ‘Grow with Kieron’ refers to Grow with Kieron as a business and our self-employed Coaches.

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What information will Grow with Kieron collect about me?

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When you join as a member either at one of our groups or digitally, we need some personal information to manage your membership and to ensure our goals services are effective and suitable for you.

 

This information can include:

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• contact details such as your name, email address, postal address, telephone or mobile number

• information such as your gender or date of birth

• information about your medical history and health, including your GP’s name and address, to help us provide guidance and support through the Grow with Kieron programme

• throughout your membership we will collect information relating to your weight and your goals progress. We may also record other personal details provided by you, which we will use to help provide you with the most effective goals support

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You can only become a member if it’s appropriate and safe to do so, and we fully understand that this information is personal and needs to be kept secure and private.

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If you participate in, access or sign up to any of Grow with Kieron’s services, activities or online content, such as newsletters, live chats, message boards, web and mobile notifications, or telephone or text Grow with Kieron, or create an account using our online registration system, we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth, as well as information collected about your use of Grow with Kieron services (such as what you read or watch on the Grow with Kieron website).

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Where we provide personalised services we may ask your permission to review third-party data about you, for example, your Twitter or Facebook feeds, to get to know you better and to provide more effective personalisation. 

 

Some of our services enable you to sign in via a third-party service, such as Facebook. If you choose to sign in via a third-party app, you will be presented with a dialog box which will ask your permission to allow Grow with Kieron to access your personal information (eg your full name, date of birth, email address and any other information you have made publicly accessible). Please note that any information that is not required by the particular service you have opted to use will not be retained by Grow with Kieron.

 

Grow with Kieron collects information about how you use Grow with Kieron apps, Grow with Kieron websites or other Grow with Kieron content online, and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses (numbers that can uniquely identify a specific computer or other network device on the internet).

 

For details of the cookies we use on the Grow with Kieron websites and apps, including screen recordings, see our full Cookies Policy. 

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Other information

Sometimes we will ask you for additional personal information, and sometimes sensitive personal information (eg if you’ve entered a competition or sent in your story to be used for publicity). When we do this we only use the personal information with your explicit consent, and we will provide further information at the time about why we’re collecting your information and how we’ll use it.

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What if my success story is selected for publicity?

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We will ask you to sign a Consent Release form outlining:

• Ways in which we may share your story

• The reach of your potential audience

• What personal information we may wish to include

• Your part in the approval process

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We promise that we will not publish information that:

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• Reveals your physical or online address or any other information that allows a reader to directly contact you, unless you give us permission to publish your social media handle.

• Gives medical or other personal information that is not directly relevant to your goals story.

• Identifies children or any other young person without their parents’ or legal guardians’ consent.

• Identifies any other person without that person’s consent – eg your spouse or partner, your friends or other relatives.

We will store your information in relation to your story as follows:

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• Your personal information and photographs (provided by you and/or commissioned by us) in relation to your goals story will be held on our secure head office servers located in the UK. 

• Your contact details will be held on Grow with Kieron’s database in case we need to contact you regarding your goals story in future. This database is stored on our secure head office servers located in the UK. 

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If you have any concerns about what you are agreeing to, please discuss this with a member of the Grow with team dealing with your story.

If you have any concerns about the use of your data, contact the Data Protection Officer.

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How will Grow with Kieron use the information it collects about me?

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Grow with Kieron (and for group members your Coach) will use your personal information for a number of purposes including the following:

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The legal basis for processing health information is your prior consent which you can withdraw at any time.

• To provide you with our services and administer your membership. Without this information Grow with Kieron would be unable to offer you our service and support and we will be unable to accept you as a member. When you join Grow with Kieron you’re agreeing to our Grow Community Rules, terms and coniditons, including this Privacy Policy.

• To provide our online content, services and activities, or to provide you with information about them and to deal with your requests and enquiries.

• To ensure we’re publishing content users need and want, the Grow with Kieron website collects information about your usage of our site. We only use this information in aggregated form (so that no individuals are identified) for improving our online services. For more information, read our Cookies Policy.

• To provide you with the most user-friendly online navigation experience.

• For ‘service administration purposes’, which means that Grow with Kieron may contact you for reasons related to the service, activity or online content you’ve signed up for (eg to give you password reminders, to notify you that a particular service, activity or online content has been suspended for maintenance, to notify you of updates to our Privacy Policy or Terms of Use, or to let you know if your Grow with Kieron account has become dormant and to ask if you’d like to use it again before we close it).

• We may analyse the information you supply, as well as your activity, so we can offer a more tailored service. For example, we could use your website viewing history to provide personalised menu recommendations.

• When using our digital services, or if you’ve subscribed to our email newsletters, we may use your information to inform you of special offers and provide other marketing information which we think you may find of interest. If you’d rather not receive this information, you can opt out by simply clicking the link to unsubscribe at the bottom of any marketing emails.

• To contact you about a submission you’ve made, including any content you provide. For additional information, please see our Terms Of Use.

• To use IP addresses and device identifiers to identify the location of users, to block disruptive use; to establish the number of visits from different countries, and to determine where you’re accessing our services from. If you access our services from outside the UK, you may be redirected to the appropriate Grow with Kieron website for the country/territory you’re in.

• Grow with Kieron also keeps your personal information as a member for use as part of our scientific or historical research purposes to develop our methods and services. Access is carefully restricted and controlled and the information will only be used in the research and development of our goals services. As part of our research we may work in partnership with other research bodies, such as universities.

• We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

• Where we record an incoming or outgoing call, under normal circumstances the call will not be retrieved or monitored unless:
  - it is necessary to investigate a complaint
  - it is part of a performance-management check that customer service standards are being met
  - there is a threat to the health and safety of staff or visitors, or for the prevention or detection of crime
  - it is necessary to check compliance with regulatory procedures
  - it will improve standards in call handling through use in the training and coaching of employees. Use of any recording for training purposes in this way will only be permitted if the recording is edited so that the caller remains anonymous and the employee who was party to the call agrees to its being used in this way

 

Where Grow with Kieron proposes using your personal information for any other uses, we will ensure that we notify you first and, if necessary, seek your consent.

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Your Grow with Kieron digital account

If you’ve registered for a Grow with Kieron digital account, all your information is stored in a single database for use by all of our web services.

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Where you provide personal data, including health information, through Grow with Kieron digitally, we may use this information to provide you with tailored features and functionality.

When you post in our online community we may use or reproduce the content. For details of how we would use this community content, see our Terms Of Use.

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If you decide to transfer from a Grow with Kieron group membership to Grow with Kieron digital, there are some important things to remember:

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• Your Grow with Kieron Coach may operate as a self-employed franchisee under licence from Grow with Kieron. You’re a Grow with Kieron member of your Coach’s group and the transfer does not delete your group record or personal information.

• As a Grow with Kieron Digital member your membership is administered and processed by Grow with Kieron.

• If you no longer want your group record or personal information retained, please contact your Coach or refer to point 15 of this policy, ‘Can I delete my data?’. 

 

We may use carefully selected third parties to help improve the quality of our online offering, and to help us shape the creation of new services by storing, tracking and analysing user preferences and trends and to ensure that your use of our online products and services is right for you.

 

At all times Grow with Kieron is the owner of the information collected through our online products and services.

We work with two payment gateways – Stripe and PayPal – for our online payments. They both process your payment information on our behalf, details such as credit/debit card numbers are not stored by us.

 

As someone who has registered for a Grow with Kieron Digital or Group membership account, on occasion Grow with Kieron may invite you to take part in research studies. Your participation is entirely voluntary and you’ll always be asked for your consent before taking part.

 

When you visit growwithkieron.co.uk or use our website to log in to Grow with Kieron Online or Group membership, we use cookies to store a little bit of information about you while you’re using the website or, in some instances, to make your next visit even easier for you. You’ll find more details in our full Cookies Policy.

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When will Grow with Kieron contact me?

To ensure we're delivering the best possible experience, Grow with Kieron may contact you about a service, activity or any online content you’ve signed up for. The service messages will help you administer your membership and provide guidance and support for your goals journey. Examples include:

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• Weigh-in reminders for Grow with Kieron Digital members.

• Membership newsletters that make up a key part of your paid-for group or online service. These may be personalised based on the preferences you've shared with us.

• Requests to verify your email when you sign up for an online account, or to help you reset your password.

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If you’re a group member, your Coach may also contact you directly about any service they provide, or to tell you about changes to their group time or date, for example. If you don’t attend their group regularly they may send you reminder emails of their services while your details remain on our database as a member (see the section, ‘How long will Grow with Kieron keep my information?’).

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As these service messages are necessary for your ongoing membership you're unable to unsubscribe from them. 

We may also contact you for the following reasons:

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• to reply to queries or complaints you make about Grow with Kieron's products or services

• about any contribution you’ve submitted to Grow with Kieron, eg on any message boards or via text or voicemail message

• to invite you to take part in surveys about Grow with Kieron services (participation is always voluntary)

• to update you on any material changes to our policies and practices

• for marketing purposes, as set out in the section ‘Will I be contacted for marketing purposes?’

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We will never contact you to ask for your Grow with Kieron account password, or other login information. Please be cautious if you receive emails or calls from people asking for this information and claiming to be from Grow with Kieron.

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Will I be contacted for marketing purposes?

Grow with Kieron will only send you marketing emails or contact you where you’ve agreed to this. We promise we never sell or share your personal information for marketing or promotion of any third-party products.

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When you join one of our groups your Coach will only send you emails about the services they provide. If you don’t attend their group regularly they may send you reminder emails while your details remain on our database as a member (see the section ‘How long will Grow with Kieron keep my information?’).

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When you become a member of Grow with Kieron your email address is added to our database and we may use your email to contact you directly about our services, products or information that we believe might interest you. If your membership lapses we may send you reminder emails of our services while your details remain on our database as a member (see the section ‘How long will Grow with Kieron keep my information?’).

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When you sign up for our marketing emails via our website or apps, we add your email address to our database and may use your email address to contact you directly about services, products or information we believe might interest you. We use Salesforce Marketing Cloud to send these emails and you can unsubscribe from these at any time using the link in the email. 

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If you have one of our apps on your mobile device, we may also notify you about services, products or information we believe might interest you through push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

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As part of your Grow with Kieron membership, you'll receive service emails (eg receipts, notifications about your membership, weigh-in reminders) and important messages to help you achieve your goals. 

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Will Grow with Kieron share my personal information with anyone else?

The success of the Grow with Kieron business depends upon your trust and we do not sell or share your personal information for marketing or promotion of third-party products.

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If you’re a group member, your personal information is shared between your Coach and Grow with Kieron. Whether employed or a self-employed franchisee, if your Coach is not available to attend your group, including holiday and sickness, they will make arrangements for another suitable person to cover their group, and your information would be shared with that person. If your Coach leaves their franchise, Grow with Kieron would look to make arrangements for another Coach to cover your group. In either case, your information is only shared for the same purpose – to provide you with the Grow with Kieron service. All requirements of this Privacy Policy will still apply. 

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Where we want to use your personal information for Grow with Kieron publicity or marketing, we will only do so with your explicit consent, including where this involves the sharing of personal information with a third party.

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Offensive or inappropriate content on Grow with Kieron websites, social media pages etc

If you post or send content which may reasonably be deemed offensive, inappropriate or objectionable anywhere on Grow with Kieron websites or social media pages, or otherwise engage in any disruptive behaviour on any Grow with Kieron service, we may remove such content.

 

Where Grow with Kieron reasonably believes that you are, or may be, in breach of any applicable laws, for example on hate speech, Grow with Kieron may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. Grow with Kieron would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.

 

How long will Grow with Kieron keep my information?

We will only hold your personal information on our systems for as long as is necessary for the relevant service you’ve signed up for.

 

As a member, your account data is stored for the period of your membership + 5 years after. During this period your details are retained as a lapsed member in case you want to reactivate your membership. We know from our experience that many members want to reactivate their membership and retain their previous goals journey. We may contact you about the service you’ve signed up for during this period. If you’re a group member, your Coach may contact you about the service you’ve signed up for during this period.

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Where we obtain your consent to use your personal information for publicity or promotional purposes, including:

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• in Grow with Kieron Booklets

• on social media

• on our websites

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we will retain that information until such time as you withdraw your consent, or the information is no longer suitable for the intended purpose. We will review the personal information held for publicity or promotional on at least an annual basis to identify what is no longer suitable for this purpose so it can be deleted.

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How secure is my personal information?

We follow strict security procedures in the processing and disclosure of information which you have given us, to prevent unauthorised access and as required by data protection legislation.

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At Grow with Kieron, we understand the value of security and have implemented security policies, rules and robust physical, electronic and managerial procedures to safeguard and secure the personal information we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.

 

The personal information and data held on laptops and other equipment used in group is protected from unauthorised access. All data electronically transferred is encrypted and sent by secure methods.

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Wherever we use a carefully selected third party to help provide our services, we will always ensure your personal information is processed to the same strict security procedures as indicated in this policy.

Personal information and data stored at Grow with Kieron Head Office is held on secure servers.

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Do you transfer my data to another country?

All personal information in relation to our digital platforms is stored on secure servers within the UK or EEA. If we use your success story for the magazine or publicity we may transfer data outside the EEA (see the ‘What if my success story is selected for the magazine or publicity?’ section for more details)

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Grow with Kieron operates internationally through a group of companies. These companies are all responsible for the personal information which they collect, and which is processed on their behalf by Grow with Kieron.

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Where the personal information of a data subject from the European Economic Area is controlled and processed by Grow with Kieron companies in the UK, appropriate safeguards are in place to ensure the rights and privileges of the data subject are protected.

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All Grow with Kieron companies and Franchisee Coaches are committed to your privacy and to make sure your personal information is secure, and we strictly enforce privacy safeguards within all our companies.

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Can I delete my data?

We recognise you always have a choice, and that you have chosen Grow with Kieron is special and important to us. You can decide how you use our services and what information you provide to us.

If you stop attending group or subscribing to our digital service (ie you cease to be an active member), we still retain your personal information in accordance with our retention policy (see the section: ‘How long will Grow with Kieron keep my information?’).

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However, we will consider requests to delete data, unless we have a legal right or obligation to retain your information. For example, we may retain information about your customer identity, such as name and payment history, to help us manage any financial queries that you might raise with us in the future. Furthermore, we may retain personal information for scientific research, or an anonymised version of your personal information. Any use of this personal information would only continue as permitted under this policy.

If you ask us to delete your personal information while you’re an active member, this may result in you no longer being able to continue as a member of Grow with Kieron.

If you’d like us to cancel your membership, delete your personal information, or if you don’t want us to share any information we hold about you with third parties, contact:

• members@growwithkieron.co.uk

 

Can I find out what personal information Grow with Kieron holds about me?

Under the data protection legislation you have the right to request a copy of the personal information Grow with Kieron (including your Coach) holds about you and to have any inaccuracies corrected.

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Please contact us if:

• you’re worried that any information we may hold about you is incorrect

• you want to see what personal information we hold about you (and receive a copy)

• you have any queries regarding the accuracy or the processing of your data (including any misuse or unauthorised use)

• you want to withdraw your consent where any processing is based upon consent

We may require you to confirm your identity with two forms of approved identification such as:

• passport

• driving licence

• utility bill (from the last three months)

• current vehicle registration document

• bank statement (from the last three months)

 

You have the right to see whatever information we hold about you. Please send your request to the Data Protection Officer (contact details below) and we will respond to your request promptly and always within 30 days.

We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information we hold about you.

 

Please address any requests and questions about this Privacy Policy to:

Email: member@growwithkieron.co.uk

In writing to:

Grow with Kieron, Office 2, Second Floor, Corporation Building, Aberdare, RCT, South Wales, CF44 8DL

 

What if I’m accessing Grow with Kieron websites from outside the UK?

Grow with Kieron websites in the UK are published by Grow with Kieron as growwithkieron.co.uk. You can access growwithkieron.co.uk from outside of the UK by searching for this domain name.

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Web browser cookies – our Cookies Policy

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What is a cookie?

Cookies help us remember you and show you content we think you’ll like.

Our Cookies Policy covers Grow with Kieron’s use of any personal information we collect from you via the following online services:

• any Grow with Kieron website that links to the Cookies Policy

• Grow with Kieron apps

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This policy explains:

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• what information we might collect about you

• how we use the information we collect about you

• how we use cookies and tracking on the Grow with Kieron websites and apps and how you can manage cookies yourself

How we use cookies

When you visit growwithkieron.co.uk or use our website to log in to Group membership or Grow with Kieron Online, we use cookies to store a little bit of information about you while you’re using the website, or, in some instances, to make your next visit even easier for you.

Here are a few examples of how we use cookies:

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• If you tick the box ‘Remember my username’ when you log in to the website, we’ll place a cookie on your computer so you don’t have to enter your username again each time you come back.

• If you’re a member of Grow with Kieron Online or a Grow with Kieron group and you use Group membership, we need to use a cookie to remember that you logged in – otherwise you wouldn’t see any member-only pages.

• Because we want to offer you the best possible service online, we also use cookies to collect anonymous information about how visitors use our website: eg what features they read, if our forms are easy to complete and what time of day they like to come and see us.

• Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked.

• For details of the cookies we use on the Grow with Kieron websites and apps (including screen recordings), see our full Cookies Policy. 

 

Apps and devices

When you download or use Grow with Kieron apps on your mobile device, information may be accessed from or stored to your device.

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This information is used in a similar way to a web browser cookie, such as enabling the app to store a little bit of information about you while you’re using the app, or, in some instances, to make your next visit even easier for you.

 

Your web browser or device may also provide Grow with Kieron with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular version of the app you’re running).

 

When you sign in to a Grow with Kieron app, your sign-in details may be stored securely on the device so you can access other Grow with Kieron apps on the same device without needing to enter your sign-in details again.

 

If you have any concerns about the information which might be accessed from or stored on your device by Grow with Kieron, you should consider only accessing our content through a web browser on your PC or laptop, and review your web browser settings (see our Cookies Policy).

 

Coach recruitment

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If you express an interest in becoming a Grow with Kieron Coach we collect your personal information to assess your application, and to use during your interview if you’re invited to one. We won’t use it for any other purposes without your consent. We may also review personal information from your Grow with Kieron member record.

When using the online recruitment application system we may use cookies. For more information, see our Cookies Policy.

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Your personal information will be shared with the local Grow with Kieron manager and employees assisting with the recruitment process. Some information will also be shared with the local Team Developer as part of their responsibilities in the recruitment process.

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We do not share your personal information with third-party companies.

Grow with Kieron will take reasonable steps to ensure that we retain your personal data only for so long as is necessary for the recruitment process for which it was collected, or as required under any contract or by applicable law.

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Changes to Grow with Kieron’s Privacy Policy

Grow with Kieron may update this Privacy Policy from time to time, so you may wish to check it each time you log on to our website or submit personal information to Grow with Kieron.

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We will include the date of any changes or updates on this page. 

If you do not agree to any of the changes or updates, please don’t continue to use Grow with Kieron websites or to submit personal information to Grow with Kieron. You should contact the Data Protection Officer to discuss your concerns.

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If important changes are made to the Privacy Policy, for instance affecting how we’d like to use your personal information, we will provide a more prominent notice (including, for some services, email notification of Privacy Policy changes).If you're a Grow with Kieron member (group or online), we will notify you of any important changes or updates via your Coach or by email. 

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Contacting Grow with Kieron about this Privacy Policy

If you’re worried that any information we may hold about you is incorrect, then please let Grow with Kieron or your Coach know and we/they will update our records.

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Please contact Grow with Kieron’s Data Protection Officer if you:

• have any questions or comments about this Privacy Policy

• want to withdraw your consent for any purpose for which it has been provided

• are concerned about the misuse or unauthorised use of your personal information

If you’re within the UK, please address any requests and questions about this Privacy Policy to:

Email: members@growwithkieron.co.uk

In writing to: Grow with Kieron, Office 2, Second Floor, Corporation Building, Aberdare, RCT, South Wales, CF44 8DL

 

If you’re unhappy or dissatisfied with our response to any concerns you have raised about the security or use of information we hold in relation to you, you can complain to the appropriate supervisory authority. In the UK, this is the Information Commissioner’s Office.